Contact Us Policy
Effective Date: 24-11-2025
Entity: SME Experts Private Limited
1. Purpose of This Policy
This Contact Us Policy outlines how individuals can communicate with SME Experts Private Limited (“SME Experts”). By contacting us through any of the stated mediums, you acknowledge and agree that such communication does not constitute any binding contract, legal relationship, or professional engagement unless expressly confirmed in writing by SME Experts through an official service agreement.
2. Official Communication Channels
SME Experts may be contacted only through the following verified channels:
Legal Entity Name: SME EXPERTS PRIVATE LIMITED
Registered & Operational Address: Palladium Building, B1-1201, Corporate Road, Near Vodafone House, Prahlad Nagar, Ahmedabad, Gujarat – 380015, India
Telephone: +91 93761 64000
Email: connect@smeexperts.in
Website: www.smeexperts.in
Any communication made outside these channels (including personal WhatsApp numbers, social media DMs, or employee personal accounts) shall be considered unofficial, and SME Experts shall not be liable for any consequences arising from such communication.
3. No Legal/Professional Advice Through Inquiry Channels
Information provided through calls, messages, emails, or inquiries is general information only. It does not constitute legal, financial, tax, compliance, or investment advice.
Professional advice is provided only after:
Successful onboarding, Execution of a formal service agreement, and Receipt of applicable fees/payments.
Until then, SME Experts bears no responsibility for decisions made based on preliminary or informal communication.
4. Accuracy of Information Provided by Users
When contacting us, you agree that: All information shared by you is accurate, complete, and true.
SME Experts is not responsible for outcomes based on incorrect, incomplete, or misleading information submitted by users. Any false declarations or misuse of communication channels may lead to rejection of service requests or legal action.
5. Response Time Disclaimer
While SME Experts attempts to respond promptly, we do not guarantee immediate replies.
Response times may vary based on: Working hours, Volume of queries, Nature of services asked.
Delays in response do not constitute negligence, and SME Experts cannot be held legally responsible for any loss/time-sensitive impact
6. Limitation of Liability
By contacting us, you expressly agree that:
SME Experts is not liable for any damages, losses, or claims arising merely from communication or inquiry.
SME Experts is only responsible after a formal contract is executed.
SME Experts is not responsible for any third-party actions, delays, or errors (including government portals, incubators, investors, banks, or service partners).
7. Confidentiality & Data Handling
Any personal/business information shared is handled in accordance with our Privacy Policy.
However: Submitting information via email/phone does not guarantee encrypted or risk-free transmission. Users are responsible for ensuring they do not share sensitive details unless required.
SME Experts will not be responsible for unauthorized access caused due to user error or third-party vulnerabilities.
8. Unauthorized Use of SME Experts’ Identity You agree not to misuse SME Experts’ name, brand, logos, documents, employee identities, or communication channels. Any impersonation, fraudulent communication, or misrepresentation will result in strict legal action under applicable Indian laws.
9. Governing Law & Jurisdiction
This policy is governed by the laws of India. Any disputes shall fall exclusively under the jurisdiction of Ahmedabad, Gujarat courts.
10. Policy Updates
SME Experts reserves the right to modify, update, or replace this Contact Us Policy at any time without prior notice. Continued use of our communication channels constitutes acceptance of the updated terms.